top of page

Refund Policy

Overview

At LUMORA, we strive to provide high-quality peptide research products and excellent customer service. This Refund Policy outlines the terms and conditions for returns, refunds, and order issues related to purchases made through our website.

​

By placing an order with LUMORA, you agree to the policies outlined below.

Research Use Only Notice

All products sold by LUMORA are research use only (RUO) and are not intended for human consumption, medical use, or diagnostic purposes. By purchasing from our website, you acknowledge that these products are intended solely for legitimate laboratory research.

Order Issues and Damaged Products

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery.

​

When submitting a claim, please include:

  • Your order number

  • Photos of the damaged or incorrect item

  • Photos of the shipping package

​

Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Refund Eligibility

Refunds may be approved under the following circumstances:​

  • The wrong item was shipped

  • The product arrived damaged or compromised during shipping

  • The item is defective or unusable for research purposes

​

Refund requests must be submitted within 7 days of delivery.

Non-Returnable Items

Due to the sensitive nature of research materials, the following items cannot be returned or refunded:

  • Opened products

  • Used research materials

  • Improperly stored products after delivery

  • Products purchased during clearance or special promotions

​

These restrictions help maintain quality control and safety standards.

Return Conditions

If a return is approved:

  • Products must be unused, unopened, and in their original packaging

  • Returns must be shipped back within 7 days of approval

  • Customers may be responsible for return shipping costs unless the error was caused by LUMORA​

​

Many online stores set similar conditions to ensure returned products remain resellable and undamaged.

Refund Processing

Once the returned item is received and inspected:

  • Refunds will be processed to the original payment method

  • Processing time may take 5–10 business days depending on your payment provider

​

Shipping costs are generally non-refundable unless the issue was caused by LUMORA.

Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.

Chargebacks

If you experience an issue with your order, we encourage you to contact our support team before initiating a chargeback with your payment provider. Our team will work quickly to resolve the issue.

Disclaimer

Vision

Lumora Labs is a Veteran Owned and Operated business that exists to illuminate the future of biological research, with an unwavering commitment to purity, precision, transparency, and integrity in every compound we provide.

Products offered by Lumora Labs are intended for laboratory research use only (RUO). They are not intended for human or animal consumption, medical use, diagnostic use, treatment, or prevention of any disease. These products have not been evaluated by the U.S. Food and Drug Administration (FDA). Any information provided by Lumora Labs is for educational and research purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

bottom of page